Customer Service Representative | Administrative Assistant

I have experience in accurately entering, managing, and processing data using various software tools. I ensure data integrity, confidentiality, and timely updates, contributing to efficient administrative operations.

I am proficient in Microsoft Excel, using it for data entry, analysis, and reporting. I create and manage spreadsheets, perform calculations, and utilize functions and formulas to organize and manipulate data effectively.

I am skilled in using Google Suite, including Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets, and Google Slides. I utilize these tools to streamline communication, collaborate on documents, manage schedules, and organize data efficiently.

I have extensive experience in efficiently handling customer inquiries and complaints through various channels, resolving issues promptly and effectively. I excel in maintaining a high level of customer satisfaction, providing clear and concise information, and escalating issues when necessary. My strong communication skills and friendly demeanor ensure positive interactions with customers, fostering loyalty and trust.

I am proficient in Microsoft Word, using it to create and format documents, draft correspondence, and collaborate on reports. I am skilled in utilizing various features such as formatting options, templates, and editing tools to produce clear and professional documents efficiently.

I am proficient in managing calendars, scheduling appointments, coordinating meetings, and ensuring all events are organized efficiently. I handle calendar conflicts, set reminders, and keep schedules up-to-date to optimize time management and productivity.

I have extensive experience in organizing and prioritizing emails, crafting professional responses, and utilizing email management tools. I ensure timely and clear communication, handle sensitive information with confidentiality, and effectively coordinate with team members to maintain efficient workflows.

I have experience using Salesforce to manage customer relationships and sales processes. I utilize Salesforce’s CRM functionalities to track leads, manage accounts, and streamline sales pipelines effectively. This includes generating reports, analyzing data, and optimizing workflows to enhance business efficiency and customer engagement.

I have experience using Zendesk to manage customer support tickets, inquiries, and complaints efficiently. I utilize Zendesk’s ticketing system to prioritize and resolve issues promptly, ensuring high levels of customer satisfaction through clear and effective communication.

I am proficient in Microsoft PowerPoint, using it to create professional presentations. I effectively utilize slides, graphics, animations, and transitions to communicate information clearly and engage audiences during presentations.

I have basic proficiency in using Canva to create simple graphics and presentations. I utilize Canva’s user-friendly design tools and templates to produce straightforward designs for various purposes, supporting basic visual communication needs.