Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

January 29th, 2025 (yesterday)

Member Since

July 27th, 2020

Profile Description

Need an expert, an experienced customer service agent/virtual assistant/data entry analyst.11 years of expert customer supportSpecialization in terms of communications, payments, dispute resolution, and customer relations escalations and complaintsBPO Veteran | Fraud Investigation | Administrative Support | Data Entry SpecialistWith 11 years of experience in customer service and as a data entry specialist, I bring a strong track record of delivering exceptional support across industries, especially in customer support, financial industry-related concerns, and data entry specialist. I am well skilled in managing high-volume customer interactions and resolving complex issues with a focus on accuracy and customer satisfaction.Here's what I can bring to the table:Payments & Fraud Investigation: Expert in handling payment escalations, identifying fraudulent activities, and resolving disputes to protect your business from financial risks.Dispute Resolution: Proven ability to manage challenging escalations and work with cross-functional teams to resolve issues quickly and effectively while ensuring compliance with company policies and legal standards.UCC Legal Specialist: Trained in handling legal escalations, including cases involving the (Uniform Commercial Code), providing knowledgeable support in contractual and transactional disputes.Data Accuracy & SLA Management: Well experienced in maintaining data integrity and resolving tickets within SLA, ensuring operational efficiency and customer satisfaction.Administrative Support: Strong background in providing administrative assistance, from managing schedules and organizing documents to preparing reports and ensuring smooth day-to-day operations.Data entry specialist: The role of a data entry specialist includes:- Accurately entering data into systems, databases, or spreadsheets.- Regularly checking and updating records to ensure data is correct and current.- Verifying data accuracy and fixing any errors or inconsistencies.- Organizing and sorting data into the required formats for reporting or analysis.Let us collaborate to enhance your customer support and streamline your operations. I am ready to help your business grow by delivering exceptional service and administrative efficiency.I believe you should hire me because I bring a client-focused mindset and a proven track record of enhancing client satisfaction. I’m committed to continuous improvement and am always looking for ways to streamline processes and deliver even better results. I am passionate about building lasting client relationships and am excited about the opportunity to contribute to your team's success.My entire experience has equipped me with the skills to handle various client scenarios effectively. This role has further honed my ability to multitask and prioritize effectively while ensuring that client needs are met promptly and will be more than willing to learn new things to ensure that .I would be more than happy to learn new skills to help your business grow and ensure that I meet the goals and expectations your company has for me. Thank you for considering my application! I look forward to the possibility of working together.