Customer Experience Manager

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

November 14th, 2024 (today)

Member Since

July 27th, 2020

Profile Description

Certifications:
NetSuite Certified SuiteFoundation
Quickbooks Desktop ProAdvisor Certified

Core Competencies
• Proficient in office suites, presentation software, spreadsheets, and basic computer applications
• Quick adaptability to changing tasks, priorities, and work settings
• Strong multitasking and organizational abilities
• Logical and analytical problem-solving skills
• Diligent, conscientious, and industrious work ethic
• Excellent communication skills, fostering strong working relationships with others

Work Experience
TGG Accounting | Fully Remote Staff Accountant
January 2024 – October 2024
• Processed and managed accounts payable transactions using NetSuite ERP
• Coded and entered vendor invoices, expense reports, and credit memos
• Verified invoices for accuracy and completeness, ensuring compliance
• Conducted weekly payment runs via ACH, wire transfers, and checks
• Reconciled vendor statements, resolved discrepancies, and maintained vendor relationships

Oracle NetSuite (Philippines) Corp. | Associate Customer Experience Manager
November 2022 – Present
• Monitored and escalated urgent client cases, collaborating with Account Management, Product Management, ACS, and Support teams
• Acted as a POC for escalations, managed client communications, and coordinated regular case meetings
• Supported smooth transitions from implementation to customer support through status meetings

Oracle NetSuite (Philippines) Corp. | Technical Support Engineer – IC2
August 2021 – November 2022
• Resolved complex technical issues related to accounting and asset management features via phone and email
• Developed knowledge base articles and served as a mentor to new hires
• Liaised with third-party aggregators to resolve client bank data reconciliation issues

Punongbayan & Araullo Grant Thornton | Audit Support Staff
September 2020 – August 2021
• Conducted detailed audit procedures, reviewed transactions, and prepared financial statements
• Reported audit results to clients, recommended process improvements, and summarized findings

East West Banking Corporation | Audit Specialist
July 2019 – February 2020
• Assisted in audit engagements, ensured compliance, and prepared audit reports
• Tested financial documents for accuracy and presented recommendations to auditees

La Filipina Uy Gongco Group of Companies | On-The-Job Training
December 2017 – March 2018
• Streamlined filing processes and assisted external auditors with documentation requests