ECommerce VA|Customer Service Pro | Chargeback Analyst

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 18th, 2024 (5 days ago)

Member Since

July 27th, 2020

Profile Description

My expertise primarily revolves around delivering exceptional customer service, encompassing several key responsibilities:

* Skillfully handling email|live chat inquiries and tickets using platforms like ReAmaze, Tidio, Gorgias, Zendesk, Gmail, and other communication tools
* Effectively managing messages and comments on various social media accounts
* Proficiently processing refunds and returns on Shopify
* Conducting direct communication with suppliers to address shipment concerns follow-ups and other customer's concerns
* Established a record of effectively resolving chargebacks across various platforms including PayPal, Stripe, Klarna, and Shopify

Moreover, I am adept at providing valuable support in other areas and capable of performing a wide array of tasks, including but not limited to:

* Efficiently managing email communication and chat interactions
* Addressing customer complaints with tact and professionalism
* Handling and maintaining social media accounts
* Conduct thorough research and proficient data entry
* Demonstrating exceptional multitasking abilities
* Fluently communicating in English
* Utilizing Canva effectively for creative projects
* Ability to work independently / with less supervision and with a team
* Well-developed sense of urgency and follow-through
* Ability to multitask multiple systems, screens, and tasks
* Time management and adherence to schedules
* Highly trainable; ability to learn and adapt to new software technologies 

I always take immense pride in my work, and my long-standing relationships with clients speak volumes about my ability to consistently deliver outstanding and quality output. I am confident that my skills and dedication would make me an invaluable asset to your company.