Tech Support Specialist, Technical Trainer, Tech Team Leader

Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($1,999.99/month)

Associates degree

Last Active

November 22nd, 2024 (today)

Member Since

July 22nd, 2020

Profile Description

Good daySo to provide my detailed background:-Previous COO of MyGeekCrew.-Previous Sub-Supervisor under Norton Backend Virus Removal Team.-Previous Supervisor and Manager of Saas Service FlowTrack.co-Previous CEO of MyGeekTeamsWork Upgrade to see actual info with 3CX VOIP setup and Computer Repair Services-Previously Supervising for SaaS Service and Technical Support Specialist as Senior Engineer at Upgrade to see actual info a MSP and SaaS company with their product Cybersync.- Was a CTO in Upgrade to see actual info as a Saas Company Website Development Platform.- Previous Senior Technical Engineer in Moore IT Services a MSP company.-A trainer for a Managed Service Provider company Far Out Solutions- Comfortable with Call, Chat, and Email Support regarding Customer or Technical Support Representative line of work including sales and experience with different scenarios.- IT Senior Consultant for multiple MSP Companies from the US Far Out Solutions and other SaaS Companies.-My Technical background is broad and quite flexible in terms of the never-ending evolution of technology for support tools, RMM and Ticketing Systems, Office 365, AD, DC, AAD, Networks like Omada, Meraki, Ubiquiti, Unify including Datto Networks, Security like Trend Micro, Webroot, Vade Security, DUO Authentication and a lot more.-Website Development/Creation/Design-Scope of work focuses on IT related I can assure a higher rate of resolution.-In terms of the given tools provided for being tech-savvy, I can guarantee you I have the expertise.-In terms of remote access with a customer's device, it is basic stuff for me.-I am not just technical support but also great when it comes to sales- I am also knowledgeable about Windows issues like OS, Drivers, and other software issues.-Hand-to-hand troubleshooting in terms of hardware devices like modems, printers, etc.-I’ve been under Norton for two years being a Technical Support over the phone; after that, I continued going freelance under many platforms. Some of my friends recommended Upwork because it provides a long duration of contracts. I hope you will consider me as part of your company.-I have a lot of experience already being an Account Manager, Supervisor, Technical Support, and Customer Support and Services I can make sure that we can grow together.
I also have a few trick under my sleeves.Just let me know the time for a call interviewThank you, Talk to you later