E-commerce Customer Service Specialist| Appointment Setter

As an appointment setter and cold caller, I manage client emails, handle product inquiries, orders, and returns, schedule appointments, conduct follow-up calls, initiate outbound calls, nurture customer relationships, and ensure timely responses.

I have five years of experience as a Customer service and Software engineer in a software developer company, where I've handled customer inquiries, provided a quick resolution to their software issues, responded to emails, and maintained a positive and friendly attitude with them. I'm easy to get along with and have a positive, results-driven personality. I can adapt well to a diverse environment. I am also an extensive user of Microsoft Office tools and Google Apps and Docs on top of my skills concerning troubleshooting basic issues or navigation on laptops, desktops, and mobile phones.

As an administrative assistant focusing on data analysis, I ensure accurate and organized data, meticulously review client data, collaborate cross-functionally, demonstrate strong multitasking skills, and maintain a goal-oriented approach.