Virtual Assistant/ Supervisor E-Commerce 

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

November 21st, 2024 (today)

Member Since

July 18th, 2020

Profile Description

With a strong foundation in customer service, e-commerce, and administrative support, I bring over 8 years of experience across diverse roles in both freelance and corporate environments. My expertise spans order processing, customer inquiries, product returns, and team supervision, with a special focus on e-commerce operations for EMF protection, souvenirs, and solar products.As a Freelance Supervisor for an EMF protection company (Upgrade to see actual info), I established and managed customer service processes, set response time targets, and streamlined communication channels, ensuring swift resolution of inquiries across email, live chat, and social media. Prior roles as a Virtual Assistant for e-commerce businesses (Upgrade to see actual info) strengthened my skills in order accuracy, fulfillment, returns processing, and social media engagement.I am also experienced in data entry for platforms like eBay and Poshmark, and in lead generation and telemarketing with Ziff Davis, where I conducted market research and qualified potential leads. My early roles in customer service with companies like KGB Philippines and Convergys Citibank equipped me with essential communication skills, debt collection practices, and financial documentation processes.Proficient in tools like Shopify, e-Desk, Shipbob, Gorgias, and Shipmonk, I am detail-oriented, adaptable, and committed to enhancing the customer experience. I look forward to bringing my dedication and skillset to a new opportunity in a dynamic environment.

Freelance Supervisor for an E-commerce Business (EMF Protection)
Upgrade to see actual info, Canada 

Freelance Virtual Assistant for an E-commerce Business (Souvenirs)
Upgrade to see actual info, California
 
Freelance Virtual Assistant for a Solar Company
Upgrade to see actual info, North Port-Sarasota Area

Freelance Data Entry Draft Lister, eBay & Poshmark Virtual Assistant
2020, United States (One-Time Project) 

Research Analyst/Telemarketer/Lead Generation Specialist - Ziff Davis
February 2019 - June 2020, Makati, Philippines 

Customer Service Representative/Fulfillment/Underwriter - KGB Philippines
July 2017 - January 2019, McKinley West Taguig 

Collection Specialist/Customer Service Representative - Convergys Citibank
May 2016 - June 2017, Glorietta 5, Ayala Makati Site 

Admin Assistant - OSM Shipping Company
January 2015 - August 2015, Ermita, Manila, Philippines