Customer Service Support, Virtual Assistant, Email Support

Data admin processor with over 2 years of experience. Diligent and detail-oriented, adept at efficiently managing and organizing data. Proven track record in ensuring accuracy and data integrity while meeting deadlines.

Customer Support: Extensive 5+ years of experience in customer support, excelling in providing thorough assistance throughout the customer service journey. Proficient in various communication channels, including email support and CRM management. Proven success in engaging with potential customers as a corporate sales representative. Phone Support: Over 7 years of expertise as a phone support specialist, skilled in providing excellent customer service, answering queries, and solving problems across various products and services. Known for calmness, patience, and empathy in interactions. Email Support: More than 3 years of practical experience as an email support professional, proficient in responding promptly and efficiently to customer concerns with clear and precise communication.

Basic knowledge of graphic design using Canva, Adobe Photoshop, and other platforms. Skilled in crafting eye-catching newsletters and engaging content for clients, bringing creativity and professionalism to every project.

Successfully managed and executed social media strategies for BLR Technologies, promoting their funding programs and coaching services. Created engaging content, including posts, updates, and campaigns, to increase brand visibility and attract potential clients. I have also helped developed compelling and relevant content for social media platforms, aligning with the company's brand voice and values. Created visually appealing graphics, videos, and posts to effectively communicate messages and drive audience engagement. Community Engagement: Actively engaged with the online community by responding to comments, messages, and inquiries on social media channels. Fostered a positive and interactive online presence, addressing customer concerns and building a sense of trust and rapport. Crisis Management: Effectively handled any social media crises or negative feedback by responding promptly, addressing concerns professionally, and resolving issues to maintain the company's reputation.