I've been in the BPO industry for over 4 years now. I started as a Customer Service Representative for a year on a Retail account, where I received calls in processing and checking order status. Since it was a seasonal account, I was re-profiled to a Technical Account with one of the Home security companies in the US. Then, with the same current account, I was promoted to Quality Assurance Analyst till present.
My experience equipped me to perform according to my client's expectations. I do believe I am capable to perform a job especially when it's related to customer service. My interpersonal communication skills and computer skills honed me to do the job with less supervision.
I am very attentive to detail, customer-driven to assist vital needs, and can perform quick thinking in dealing Technical issues. I am very skilled in Administrative reports and Excel works. If you hire me, you get many services at a one-time investment.
I am very much confident working together will be highly productive and eminent. As I am punctual, dedicated ,committed and always keen learning. I look forward to hearing from you soon. Thank you
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