Customer Service Expert with Content Creation Background

As a millennial who has been active on social media since Yahoo Messenger and MySpace era, I have seen and witnessed its growth and development. This is one of my strenghts as I did not stop using and studying it ever since it started. I was able to help at least 5 local businesses' social media account establish their social media presence through effective social media management and content creation.

As Property Manager for an events place, private resort and most recently, in a vacation home rental, I attended to guests' from inquiry 'til after sales feedbacks. I understand the urgency to respond to all messages because I believe that missed message is a miss opportunity to close a deal. Communication with maintenance and cleaning services are also part of what I did for my previous property owner clients. I also did the payment terms, follow ups and review demands for refunds. These experiences, with my other skills as customer service expert and social media manager, I was able to help the business grow and I cannot wait to do the same for you!

With my proficiency in Canva and wide understanding for client's needs, I am able to create content which can drive organic engagement in their respective social media accounts.

I have helped create and establish social media accounts through effective content creation since 2016.

I have recently completed one of my goals this year, to upskill for Real Estate VA. I recently finished a REVA Mentorship Program from The VA Capital where I was mentored by veteran VA / Agency Owner Cat Bulos and Real Estate Hero Ken Williams! With my customer service experience, I will surely be able to contribute great things as a REVA!

For 3 years, I've had experience in assisting Australian Telecommunications End User with their concerns be it upgrading with their plans, billing disputes, technical issues and basic know hows regarding their accounts. I also had the opportunity to assist Australian Bank Staff Clients as a Service Desk Analyst regarding issues that they encounter with their bank branch hardwares and programs.