I worked as an Encoder/Biller or as Data Entry Clerk at Freight Process Outsourcing Solution Inc. (BPO Company) from 2014 to 2019, where I was involved in the ESTES Forwarding Worldwide project based in Palo, Leyte, Philippines. My role was made easier thanks to a system that allowed us to efficiently transfer billing information from an image form to our client's system. Due to my speed, accuracy, and strong work ethic, I was promoted to the position of Special Biller, where I was responsible for handling specialized billing tasks, such as DOD (Department of Defense), Hazardous Materials, and COD (Cash on Delivery).
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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