IT Analyst by profession, with over 10 years of intensive experience with BPO, Customer Service, Technical Support, and Case Management. Knowledgeable with business improvement, value stream mapping, and project management.
Level 2 Desktop Support - equipped with basic desktop, and remote support, configuration and
installation. Knowledge on CISCO Network, LAN Configuration, PC Hardware and Software Support.
Operations - was able to work for companies like Linksys, Vonage, Time Warner Cable and American Express.
Responsible for customer service, customer support over the phone and technical support
Management – assisted in training, nesting and floor support to new hires and operations
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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