General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.54/hour ($799.04/month)

High school diploma

Last Active

December 2nd, 2024 (yesterday)

Member Since

July 9th, 2020

Profile Description

Since 2014, I've worked for various companies with different Upgrade to see actual info those years, it is in the BPO industry that I have been with for a long time. I've worked as a Customer Service Representative doing customer service stuff to different BPO clients. Aside from doing the given job description, I was chosen to become a back up support of our Subject Matter Upgrade to see actual infotails of my job description that shaped my skills are outlined below:
- Provide effective and consistent customer support
- Perform tasks related to answering customer inquiries received through e-mail correspondence
Other tasks given beyond job description:
- Serve as Queue Manager
- Manage queue
- Distribute Service Requests to Level 1 agents
- Safeguard the queue and make sure that Service Requests are within the 24 hour service level
- Serve as Level 2 back up support
- Provide effective and consistent customer support in Level 2 manner
- Answer all escalations to level 2
- Answer basic issues sent by Response Management Team in Level 3
- Answer all subsidiary / internal escalations from other Line of Business
- Create Training Document
- Conduct shift meeting for new updates
During those years, I was able to polish my skills in creating business correspondence, customer relationship, management relationship. Though not everything was spoon fed, I learned to find resources that will be able to help me with the business and to get my job done. That only means that I learned to become dependable.
With the skills I have cultivated for the past years, I believe that it can be tapped and contribute to your philosophy of service to your clients.
For me, life is a continuous learning process. Hence, if my background would not be of much help to you, I welcome tasks as part of my learning. New experiences that I will encounter in a new different job would add up in my "skills vault" and for sure will be an advantage for me to grow as a person.