Virtual Assistant / Customer Service Representative

Overview

Looking for part-time work (5 hours/day)

at $8.20/hour ($902.00/month)

Bachelor of Science in Information Technology

Last Active

September 25th, 2024 (today)

Member Since

July 9th, 2020

Profile Description

Well-grounded Account Manager with proficient technical troubleshooting skills, currently seeking a suitable position with a reputable and forward-looking company. Adept at identifying bugs and providing technical assistance to resolve device or app issues.As an SEO specialist and Amazon account manager, experienced in product listing, Enhanced Brand Content (EBC), optimization, inventory management, and Amazon Seller Central management. Proven track record of optimizing product visibility and sales.Expert in supervising and motivating a team of 50-100 employees while ensuring operational integrity. Skilled at reviewing team analytics to improve overall product quality. Courteous and goal-oriented, with a passion for coaching and training employees to reach their maximum potential.Proficient in Microsoft Office (Word, Excel, PowerPoint), Zendesk (for customer communication), Assembled, Tymeshift, and MS Teams (for Workforce Management). Experienced in Queue Management (via Zendesk), Adobe Photoshop, Canva (for picture editing), and tools like Evaluagent, Lessonly, Slack, and Stella (for auditing and customer feedback).