Virtual Assistant Customer Service

Overview

Looking for full-time work (9 hours/day)

at $6.00/hour ($1,188.00/month)

Bachelors degree

Last Active

November 30th, 2024 (2 days ago)

Member Since

July 8th, 2020

Profile Description

PROFICIENCY AND SKILLS:
-More than 14 years’ experience in a customer
service environment.
-3 years experience in administrative work.       
-Can easily adapt to the new environment and can work with minimal supervision.  
-Proficient in English, written/oral communication.
-Capable of handling any concerns using advanced skills in communications.
-Computer literate, with experience using Microsoft-platform applications, moderate typing speed, and accuracy.
-Excellent organizational skills; exudes team-player-related character; shows flexibility, professionalism, and ability to focus even under pressure.

AREAS OF EXPERTISE:
-Customer Service (emails, chats, calls)-Social Media Management (Facebook, Instagram, LinkedIn)-Shopify store management-Administrative Assistant-Order Fulfillment-Quality Assurance
PROFESSIONAL EXPERIENCES:

March 2017- Present
-Virtual Assistant (E-Commerce Industry)

December 2010-February 2016
-Quality Assurance Senior Specialist (Sutherland Global Services Inc.)   

August 2008-December 2009
-Quality Assurance Senior Specialist (ePLDT Ventus -Parlance Systems Inc.)

June 2006-July 2008
-Customer Service Representative (ePLDT Ventus -Parlance Systems Inc.)

TRAININGS ATTENDED:
-Social Media Management
-Email Management
-Dish Network Technical Training 
-AT&T U-verse Technical Training
-CORE Certification Training 1
-CORE Certification Training 2
-Time Management Training
-Work Ethics Training
-ABC’s of People Management
-Sales and Management Intellect (SAMI)