Custumer service;Chargeback Analyst; Fraud & Dispute

Overview

Looking for full-time work (8 hours/day)

at $5.10/hour ($897.60/month)

Not Specified

Last Active

November 21st, 2024 (today)

Member Since

July 7th, 2020

Profile Description

-LOAN SPECIALIST II-
Answer customer’s inquiry about their student loan, process payment, process
amortization, compute interest rate, process and explain forbearances, resolves
problems, promotes and sells products and services. Responds to routine to complex
inquiries and complaints from customers regarding Student loan and other services.
Assesses customer needs and promotes/suggests alternative products or services.
-RESEARCH AND REMIDIATION ANALYST II-
Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and/or senior business leaders. Review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities. Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters. May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements. Recommend standards, policies, and/or procedures to correct deficiencies. Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review. Other duties may include: project work to identify/implement process improvements, performance of ongoing reviews as needed. May generate reports and summarize results. 
-CREDIT REPAIR SPECIALIST (ADMIN/DATA ENTRY)-  
One stop shop in
helping Customer in Fixing their credit and leading them to their end goal
which might be having their dream Home, Car or even Business. My daily task
involves Data Entry and Managing Customers Upgrade to see actual infoecking daily payments and
downloading and analyzing their reports on Identity IQ, checking their Profile
on Credit repair Cloud, helps on preparing each of the letters to challenge
each negative items of the customers which are being sent to each Credit Bureau,
Tracking and Communicating with the customers of any progress on their cases
and Helping my colleague with any of their project that might involve data
entry or data gathering.