Virtual Healthcare/Admin Assistant. Data Entry. 

Cultivated expertise in customer service through my experience in the call center industry, managing 4 US-based accounts. Proficient in handling diverse customer needs and ensuring exceptional service delivery.

As a former Pharmacy Lead for a US-based healthcare account, I am certified in HIPAA and proficient in handling sensitive information. I provided comprehensive assistance, managing medication needs, billing, plan changes, doctor's appointments, and other medical requirements for patients, ensuring their well-being and satisfaction.

When I began my journey in the healthcare industry, a major responsibility was managing vast amounts of data. I focused on meticulous data extraction and updating processes to ensure all information was current. This meticulous approach allowed us to stay on top of evolving data needs efficiently.

We utilize Monday as a key platform to monitor our patients, specifically managing appointments and medical equipment requests. It helps us efficiently track our daily tasks and ensures seamless patient care.

Cultivated expertise in customer service through my experience in the call center industry, managing 4 US-based accounts. Proficient in handling diverse customer needs and ensuring exceptional service delivery.

My tenure in the call center industry allowed me to refine my skills and expertise across various tools and platforms. I gained valuable experience in adapting to different technologies, enhancing my proficiency and versatility.

Cultivated expertise in customer service through my experience in the call center industry, managing 4 US-based accounts. Proficient in handling diverse customer needs and ensuring exceptional service delivery.

I have a background for a US-based travel account, where I assisted customers by offering recommendations and support for their travel requirements, including flights, hotels, car rentals, and activities. I provided personalized guidance to ensure memorable travel experiences