With over 7 years of experience in operations management and 4 years in supervisory roles, I bring a proven track record of driving team excellence and operational efficiency. My expertise includes resource allocation, process optimization, and client relationship management, ensuring seamless service delivery and exceptional client satisfaction in dynamic and fast-paced environments. I am skilled in leading diverse teams, developing and implementing Standard Operating Procedures (SOPs), managing Key Performance Indicators (KPIs), and fostering a culture of continuous improvement to meet and exceed organizational objectives. Additionally, I have extensive experience managing offshore teams, addressing complex reporting needs, and enabling data-driven decision-making to inform strategy. My leadership roles have honed my abilities in customer service, operations management, and delivering client-centered solutions. With a deep understanding of people operations, and effective relationship management, I am committed to aligning team performance with organizational success.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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