Customer Service and Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Not Specified

Last Active

November 11th, 2024 (4 days ago)

Member Since

July 2nd, 2020

Profile Description

"Energetic Customer Service Representative and a virtual assistant with five years of experience resolving complex customer inquiries. I am passionate about building strong customer relationships. expert in billing disputes and block cards. Managing large numbers of inbound and outbound calls in a timely manner Following call center "scripts" when handling different topics Identifying customers’ needs, clarifying information, researching every issue and providing solutions Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Build lasting relationships with clients and other call center teaUpgrade to see actual infombers based on trust and reliability. utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service or recommendations for products or services that may better suit client needs. taking part in training and other learning opportunities to expand knowledge of the company and position. Adhering to all company policies and procedures.