Administrative , Customer Service and Virtual Assistant

I possess a solid foundation in office and administration management. In my role as a Mall Operations Officer at Robinsons Land Corporation, I coordinated daily operations, overseeing administrative tasks such as facility management, vendor relations, and budget control. My experience in managing a commercial center honed my organizational and multitasking skills. As a Branch Center Officer II at Sun Cellular, I was responsible for managing overall branch operations, which included supervising administrative functions, ensuring compliance with policies, and driving team performance to meet objectives. Additionally, my tenure as a Customer Relations Officer at Spa Esprit Pte Ltd involved handling administrative duties related to customer service management, team performance, and sales generation. These roles have equipped me with strong communication, problem-solving, and organizational skills, enabling me to effectively support office operations and contribute to the efficiency of the administrative processes in any organization.

I have over 20 years of experience in customer support management, including roles as a Customer Service Officer and Operations Manager at Al+itude Travel and Tours Corporation, where I led teams to enhance client satisfaction. My time at Spa Esprit and Robinsons Land Corp further strengthened my leadership and communication skills. I excel at problem-solving, quickly addressing customer concerns while maintaining high service standards. I focus on performance management by setting clear metrics and providing feedback to my team, ensuring continuous improvement. My customer-centric approach drives loyalty and satisfaction, as I am dedicated to meeting client needs and aligning support goals with organizational objectives

I have developed a strong proficiency in inventory management. In my role as Mall Operations Officer at Robinsons Land Corporation, I was responsible for overseeing the inventory processes within the commercial center, ensuring optimal stock levels and effective vendor management. Additionally, while working as an Operations Manager at Al+itude Travel and Tours Corporation, I coordinated inventory related to travel services, managing supplies and resources effectively to meet client needs. My experience in these roles has equipped me with the skills necessary to implement efficient inventory systems, control costs, and enhance overall operational efficiency.