Application Support Engineer and Security Analyst

I played a key role in ensuring our applications ran smoothly and users received exceptional support. I facilitated onboarding new team members by training them on support procedures, internal tools, and the relevant technologies we utilize. To guarantee uninterrupted service, I provided on-call support during off-business hours for critical issues demanding immediate attention. Proactive problem-solving was a key focus. I analyzed user feedback and usage data to pinpoint areas for application improvement. Furthermore, I created and maintained comprehensive documentation for application support processes, ensuring consistency and clarity. To guarantee a seamless user experience, I meticulously tested new application releases, verifying stability, compatibility, and overall performance. My vigilance extended to monitoring system logs and alerts, allowing me to proactively identify and address potential issues before they impacted users. Whenever users encountered problems, I provided them with expert troubleshooting assistance to achieve swift resolution. Finally, I managed incident tickets efficiently, ensuring timely resolution and clear communication with all parties involved

I ensured the quality of our applications and provided exceptional customer support. I conducted rigorous unit testing to confirm that deliverables aligned perfectly with design specifications. Furthermore, I actively sought ways to improve our support processes, ensuring efficiency and effectiveness. For application stability and performance, I meticulously tested and debugged the code. On the customer service front, I tackled customer issues head-on, responding promptly to calls and emails. My telephone assistance included diagnosing problems and prioritizing their urgency. Finally, I kept a watchful eye on our computer systems, monitoring daily performance to identify opportunities for optimization. Additionally, I executed daily tasks involving tool monitoring and reporting, ensuring we had a clear understanding of system health.

My responsibilities included strengthening overall information security. I achieved this by implementing strict access controls through well-defined identity management policies. To secure our cloud environment, I designed and built secure cloud infrastructure solutions that catered to various business needs. Furthermore, I streamlined security management and monitoring by developing automation scripts for our cloud resources. Proactive security measures were also implemented through regular security audits and vulnerability assessments of the cloud infrastructure. Additionally, I championed information security awareness by training staff on best practices and industry standards. My expertise extended beyond our internal network; I also conducted vulnerability assessments on client networks, identifying potential security risks and providing actionable recommendations for remediation.