Alleia

Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 10th, 2024 (3 days ago)

Member Since

June 30th, 2020

Profile Description

More than 5 years in customer service-related roles. I specialize in the following:
1. Fraud concerns. Resolve defrauded accounts & provide the best resolution and advice to fully secure their account.2. Disputes such as item not received (INR), significantly not as described (SNAD), incorrect transaction amount, etc.3. Email Upgrade to see actual infoat Support5. Transaction Status (Pending, Approved or Posted)6. Order Tracking7. Order Checking (visiting websites such as ebay, aUpgrade to see actual infon, walmart)8. Navigation9. Profile Update10. Outbound/ Inbound Calls11. Real-time Refund Upgrade to see actual infocision Making. DUpgrade to see actual info on fraud and dispute cases while upholding the rules and policies, and considering factors as to why case has to be resolved that way. Applying critical thinking skills.13. Subject Matter Expert. Extends help to newbies (floor support).14. Takes Upgrade to see actual infolls15. Experience in SLACK, INTERCOM, SHOPIFY, HUBSTAFF16. Drop shipping17. Payment collections18. Accounts Receivable tasks
Allow me to showcase my expertise and deliver excellent work for you!Guaranteed high efficiency and quality of my work.

Top Skills

Experience: 1 - 2 years

Handles past due accounts, payment collections, weekly AR reports, credit memo creation, credit hold removal.

Other Skills

Basic Information

Age
27
Gender
Female
Website
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Address
Tanauan, Leyte
Tests Taken
IQ
Score:  125
DISC
Dominance: 37
Influence: 7
Steadiness: 26
Compliance: 30
English
C2(Advanced/Mastery)
Government ID
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