Justine

Customer Service Representative

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (9 hours/day)

at $6.00/hour ($1,188.00/month)

High school diploma

Last Active

February 19th, 2025 (2 days ago)

Member Since

June 25th, 2020

Profile Description

Need an Awesome Customer Service Support leaving your customers with superb customer experience? You're looking at the right person! Below are the services that I can do to help you with your business:

Skill Summary:

Customer Service Assistance
Assist customers with their concerns such as:
- Product/Service Information Inquiry and other questions
- Handles different types of complaint such as needing a replacement, refund, credit, etc.
- Track orders, bill/credit clarifications, and basic technical troubleshooting
- Proactively follows-up with customers
- Upselling/Keeping order/Saving the customer
- Persuade, clarify to customers to keep the order and entertain questions to help them keep the order.
- Go above and beyond for customers to keep their order/membership.
- Upsell members to upgrade or offer more products to increase company revenue.

Channels Covered
- SMS
- Phone
-??Email
- Chat
- Social Media

Data Encoder
- Excellent in encoding data

English Language Proficiency
- Excellent both in Written and Oral Communication

General Administration Task
- Can schedule a meeting/appointment for you.
- Manage your e-mail.

Knowledgeable Applications / Platforms
- Zendesk
- Upgrade to see actual info
- Slack
- MS Teams
- Gladly
- Recurly
- Gorgias
- Shopify