Dale

Customer Service Representative

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Overview

Looking for part-time work (6 hours/day)

at $4.00/hour ($528.00/month)

Bachelors degree

Last Active

December 24th, 2024 (18 days ago)

Member Since

June 25th, 2020

Profile Description

Dynamic and empathetic customer service professional with a proven track record of delivering exceptional support and fostering positive relationships with clients. Adept at resolving issues efficiently, handling inquiries with patience, and providing tailored solutions to enhance customer satisfaction. Committed to maintaining high standards of excellence, I excel in communication and problem-solving, ensuring each interaction reflects a dedication to quality service and company values. Known for a proactive approach and the ability to adapt to various situations, I thrive in fast-paced environments and am driven by a passion for exceeding customer expectations.

Top Skills

E-Commerce » Inventory Management » Quality Control

Experience: 6 months - 1 year

I have proficiently used Shopify’s order management system to monitor the status of orders from placement through delivery. This includes managing order statuses, updating tracking information, and ensuring timely dispatch of products. My experience involves integrating third-party tracking tools and troubleshooting any discrepancies between the store's system and shipping carriers to provide accurate tracking information to customers.

Customer Support » Email Support

Experience: 6 months - 1 year

Customer Inquiries: Responding to customer emails, providing product information, and assisting with orders. Issue Resolution: Handling complaints, processing refunds/returns, and escalating complex issues.