Shopify Designer & Amazon Specialist

In my role at Amazon Seller Central over the past 8 months, I've honed my skills in customer support, review management, and feedback moderation. I've played a pivotal role in maintaining seller satisfaction by promptly addressing inquiries, handling replacements, refunds, and moderating feedback to ensure adherence to Amazon's policies. My responsibilities have also involved collaborating with internal teams to optimize seller performance metrics and enhance the overall seller experience. Through proactive problem-solving and relationship-building, I've contributed to fostering trust and loyalty among Amazon sellers while continuously striving for operational excellence.

I've got a wide-ranging skill set covering various aspects of the e-commerce agency's Shopify ecosystem. From web design, product listing, and copywriting to smooth fulfillment, responsive customer service, and adept troubleshooting – I've got it covered. I've even had the honor of being a team leader, guiding and mentoring eight Shopify web designers. This diverse experience showcases my ability to handle the entire e-commerce journey, from the initial design concepts to the final customer engagement.

I've built a strong reputation crafting e-commerce stores and landing pages with tools like PageFly and Gempages on Shopify. Whether it's creating single-product stores or expansive general stores with over a hundred products, I've done it for numerous clients venturing into the world of online business.

I gained basic knowledge of integrating Google Analytics & Google Tag Manager to optimize Shopify store performance and glean valuable insights for enhanced decision-making when it comes to marketing and ads targeting.

Managed the e-commerce operations as a team leader at an agency, specializing in Shopify. My job covered the entire e-commerce journey, turning it into a harmonious symphony of seamless shopping experiences, driven by the motivation to delight customers. My dynamic role included handling inventory, orchestrating order fulfillment, ensuring quality control, specializing in resolutions and returns, and efficiently managing tracking and customer service.

Proficient in CSS and HTML, I specialize in customizing Shopify stores to enhance their performance and functionality beyond template limitations.

Throughout my career, I've been privileged to collaborate with a wide variety of enterprises, ranging from dynamic startups looking to establish their market presence to well-established e-commerce agencies seeking to maintain their competitive edge by having a dedicated copywriter to handle their clients product descriptions. My contributions often involve crafting compelling product descriptions and website copy to bolster their online presence and engage their target audience effectively.

Over the course of my career, I have had the privilege of working with a diverse range of e-commerce businesses, from startups to established brands. This journey has equipped me with a deep understanding of the unique challenges and opportunities that the e-commerce landscape presents.

I've recently embarked on a journey to expand my web design skill set by delving into Webflow. I'm proud to say that I can now proficiently design complete Webflow websites and landing pages, whether starting from scratch or utilizing templates.

I've recently set out on an exciting adventure to broaden my web design expertise through WordPress. It's with great satisfaction that I can now adeptly craft comprehensive WordPress websites and landing pages, whether I'm building them from the ground up or harnessing the power of themes with the versatile Elementor page builder.