Virtual Assistant / Customer Service / Operations Associate

Overview

Looking for full-time work (7 hours/day)

at $8.00/hour ($1,232.00/month)

Bachelors degree

Last Active

February 5th, 2025 (5 days ago)

Member Since

June 21st, 2020

Profile Description

A Virtual Assistant with various experience specializing in Customer Service. I used to work in Customer Service or Email support for different E-commerce brands where I helped my clients with all aspects of their business including email management, customer service, and administration.
I started my freelancing career in 2020 and got a full-time job in 2021. I've worked as a virtual assistant in e-Commerce particularly in Shopify. The majority of my tasks involve ensuring day to day flow of Customer Service, Order fulfillment, email management, Chargeback disputes, and administrative tasks.
The tools and software that I used are:
Order Fulfillment and E-commerce - Shopify, Oberlo, Dsers
Email and Customer Support - I used HelpScout, Gorgias, and private email.
Social Media Moderator - FB meta business Suite/IG/Tiktok
Google Spreadsheets
Microsoft Office
Canva and basic Photoshop
Trello
For team communications,
I have used

Skype
Slack
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I give my clients up-to-date reports on a daily, weekly, and monthly basis so that they know their businesses are taken care of.
I'm a fast learner, problem solver, and goal-oriented individual with an excellent work ethic and a strong sense of urgency that you can rely on to finish tasks efficiently and effectively every single day.
It will be my pleasure to learn more about your business and to share my expertise with you to help you succeed.