Customer service/virtual assistant

Overview

Looking for part-time work (4 hours/day)

at $4.40/hour ($387.20/month)

Bachelors degree

Last Active

December 30th, 2024 (48 days ago)

Member Since

June 19th, 2020

Profile Description

I have over 10 years of experience working in the BPO industry, servicing different markets including the USA, Australia, and Asia, across the globe. I've worked for different brands and industries, including healthcare, capital markets, telecommunications, training, and real estate. Having worked in diverse industries with various responsibilities, I have gained expertise in different competencies, including customer service, email correspondence, ticketing systems, chat support, escalations, administrative support, and quality assurance. 

Quality Analyst 
Nations Info Corp by BPO Seats 
JDN Square, Banilad, Mandaue City
December 2020 - August 2022
Nations Info Corp - is one of the largest estate websites in the US, and offers a popular service for Real Estate agents to generate leads from home buyers. 
- Responsible for taking escalated calls to settle the accounts by properly educating the customers and by providing justifiable resolution especially those high risk customers threatening to contact BBB, AG, banks, media, etc. 
- Handles emails and voicemails inquiries and concerns in a timely manner.
- Responsible for forecasting call volumes, developing strategies, and identifying staffing needs. 

Quality Analyst 
Offensive Security Certifications
Building, Cebu Business Park
June 2018-January 2020 
Offensive Security is an American international company working in information security, penetration testing and digital forensics. 
- Ensure that proctors are following the quality guidelines, and provide feedback should there be any error committed. 
- Uphold the integrity of the examination by seeing to it that cheating students are caught. 

Customer Service and Inbound Sales Representative 
Telstra by Teletech 
IT Park, Lahug, Cebu City
March 2016 – March 2018 
Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, etc. 
- Identify, research and resolve customer issues using the computer system promptly. 
- Attends the customer queries on how to use the product and handle their billing complaints courteously. 
- Adds more value to what the customers are paying for by offering products and/or services that will reduce their bills but will increase the benefits they will be enjoying. 

Comcast Customer Account Executive 
Convergys Philippines 
IT Park, Apas, Cebu City
May 2012 – March 2016
Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations 
- Responsible for activating telephone, internet and cable (triple play). 
-Resolves technical issues of our customers. 
- Handles technical for double play package, sales, billing and other customer related concerns 
- Provides real time assistance to the new recruits when it comes to processes and product knowledge. 

Lead Generation and Virtual Secretary 
Supportsave Solutions Inc.
(March 2009 – January 2011) 
- Set up a maximum of 8 meetings between the potential financial adviser and a member of the portfolio management team. 
- Sent at least 200 emails per day and is responsible for keeping records of prospective clients and of their productivity.