Customer Service/Technical support Engineer

Overview

Looking for full-time work (8 hours/day)

at $3.36/hour ($591.36/month)

Bachelors degree

Last Active

February 6th, 2025 (5 days ago)

Member Since

June 17th, 2020

Profile Description

Technical Support Engineer

Sunpower, 

Upgrade to see actual infop 2021 - Present (2 months +)Technical Support Engineer's role is to assist dealers or onsite technicians to troubleshoot and installSunpower products, we document the customer's accounts and assist with the RMA as requested by the technician to fix issues with the products installed in the customer's residence.
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Advance Technical Support

Concentrix

Sep 2020 - Sep 2021 (1 year 1 month)As Advance Technical Support Analysts we accept calls escalated by other departments most of which are technical concerns with their mobile devices, like smartphones, broadbands, smartwatches, or anything that have sim cards with them, we troubleshoot cellular connectivity, unable to make calls and text, hardware issues and warranty.We also handle other departments' scope since Advance tech is the only LOB that works 24/7 we handle billing, adjustments, and international services.
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Service Desk Analyst

DXC Technology

Oct 2017 - May 2020 (2 years 8 months)Service Desk Analyst DXC Technology | PhilippinesIndustryCall Center / IT-Enabled Services / BPOSpecializationIT/Computer - Network/System/Database AdminRoleOthersPosition Level1-4 Years Experienced EmployeeCurrently working as a service desk -- we accept calls from clients or employees regarding their IT issues like apps, software installations, re-imaging, and other IT requests.
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Customer Service Specialist

Alorica

May 2014 - Oct 2017 (3 years 6 months)Position: Escalations AgentResponsibilities assumed: Taking escalated calls from front-line representatives, being part of the resolutions team, we resolved issues to avoid further escalations like going out of the box to provide the best customer service experience. Our team is required to resolve all customer issues before ending the call.