Customer Service Representative || Data entry

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 19th, 2024 (today)

Member Since

June 16th, 2020

Profile Description

3 years of experience
Responsibilities:
- Assist customers with product inquiries, troubleshooting, and complaints via phone, email, and chat.
- Create and update customer profiles and service records
- Escalate complex issues to higher-level support or management as needed
- Adhere to company policies and procedures for customer interactions and data confidentiality
Achievements:
- Achieved 97% customer satisfaction rating through prompt and effective resolution of issues
- Collaborated with product and development teams to identify and resolve common customer issues, resulting in a 25% increase in reported cases of product defects