Jel

Seller Success Manager | eCommerce & Saas

85 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $4.00/hour ($352.00/month)

High School Diploma

Last Active

January 1st, 2025 (3 days ago)

Member Since

June 15th, 2020

Profile Description

As a driven Customer Success Manager with a strong background in SaaS and e-Commerce industries, I'm a proactive problem solver who excels at working collaboratively with teams and leading with minimal oversight. My exceptional communication and interpersonal skills allow me to manage customer expectations and demonstrate a highly efficient, analytical, and adaptable approach even in fast-paced environments.

I am adept at developing solid relationships with valuable Tier 1 and 2 clients, as demonstrated by a perfect 100% CSAT rating, attesting to my professionalism and empathy. I excel in providing product training for members of the Client Success Team, addressing customer inquiries and technical concerns promptly, and creating informative advisories and announcements. 

To ensure quality control, I work closely with the R&D team to troubleshoot technical issues and complaints, gather feedback froUpgrade to see actual inforchants, and optimize product development and localizations. My skills in conducting interviews and consolidating feedback are vital to driving customer success and reducing churn rates. 

As a committed and dedicated customer success professional, I am confident in leading your team to achieve operational goals, maximize success, and drive growth.

Top Skills

Experience: 1 - 2 years

Experience: 1 - 2 years

Other Skills

Experience: 1 - 2 years

Basic Information

Age
26
Gender
Female
Website
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Address
Ligao, Albay
Tests Taken
IQ
Score:  125
DISC
Dominance: 28%
Influence: 10%
Steadiness: 21%
Compliance: 40%
English
C2(Advanced/Mastery)
Government ID
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