•Schedule all supporters based on the needs of operations and client.
•Create Long term and Short-term forecast based on the actuals.
•FTE/Headcount planning for future manning & staffing
•Prepare over/under reports to be send and discuss to the operations and client.
•Prepare recommendation to ensure all the metrics are meeting targets.
•Prepare/Recommend schedule shells based on the forecast and trend.
•Update weekly FTE/Headcount for capacity view.
•Update manpower schedule for daily and weekly request same with their PTO.
•Upload forecast and agent requirements using workforce tool. (GMT, Spectrum & Verint)
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.