Virtual Assistant |Lead Gen. Specialist | Amazon PR | FB SMM

I was responsible for researching products that can be sold on Amazon. I analyzed products based on the given criteria. I also looked for a wholesale company, opened a wholesale account, and checked its catalog.

In my previous role as a Customer Support Specialist at a Telecommunications company, I was responsible for providing exceptional service to a diverse customer base. My primary duties included resolving customer complaints, handling inquiries about services and products, and ensuring a positive customer experience. I worked closely with cross-functional teams to escalate and resolve technical issues and to ensure that customer feedback was communicated to relevant departments for continuous improvement. My focus on customer satisfaction helped me consistently meet and exceed service-level agreements (SLAs), and I played a key role in retaining customers through effective communication and personalized support. By leveraging my expertise in customer relations and my deep understanding of telecommunications services, I was able to foster strong relationships with customers, ultimately contributing to the company’s overall success.

While working in the sales department at a Telecommunications company, I leveraged my experience in lead generation to identify and acquire new customers in the telecommunications sector. My primary focus was on researching potential markets, identifying key decision-makers, and developing targeted outreach strategies to engage prospective clients.

During a short-term project as a Facebook Social Media Manager, I took charge of designing and executing visual content that aligned with the brand’s messaging and audience engagement strategies. I utilized my skills in graphic design, with a particular focus on Canva, to create eye-catching visuals, promotional graphics, and engaging posts that resonated with the target audience.