Short-Term Rental Virtual Assistant l E-Commerce VA

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

November 29th, 2024 (yesterday)

Member Since

June 9th, 2020

Profile Description

As a dedicated Virtual Assistant with extensive experience in the e-commerce and short-term rental industries, I excel at optimizing operations to help clients succeed. My background in hospitality and online business management equips me with exceptional organizational skills, a customer-focused mindset, and the ability to adapt swiftly to changing Upgrade to see actual info the e-commerce sector, I effectively manage product listings, customer inquiries, and online promotions, ensuring a seamless shopping experience for customers. Additionally, my hands-on experience in the short-term rental industry has honed my skills in property management, guest relations, and operational efficiency.Proficient in navigating various internet tools and applications, I quickly acquire new skills to meet clients' needs. With strong communication, multitasking, and problem-solving abilities, I am committed to streamlining day-to-day operations. My goal is to support clients in focusing on what truly matters in their personal and professional lives, providing tailored assistance that enhances productivity and drives success.
°°Education

Bachelor of Science in Computer Science| Polytechnic University of the Philippines| June 1999 - March 2003 | 
Graduated

~Administrative Skills: 
Basic BookkeepingEmail Handling
Customer Service and Support
Calendar Management
Task Management
Travel Planning and Arrangement
File and Document Organization
Handling Phone Calls
Research
Basic Social Media Management

~Strengths:
Ability to multitask
Adaptability
Reliability 
Organized
Attention to detail
Independent
Problem-Solving
Ability to learn new skills easily
Tech Savvy
Time Management

°°Tools

Zoho Books
Canva
Google Workspace
MS Office Applications
Trello
Quickbooks Online
Capcut
Dext
FB Business Meta Suite
Zoom

°°Experience 

~Business Owner and Manager| July 5, 2020 -present
*Inventory Management: Regularly update stock levels and integrate inventory tracking software to prevent stock outs and ensure accurate inventory.
*Customer Service: Proactively handle customer inquiries and complaints via live chat and social media, maintaining a high customer satisfaction rate.
*Order Fulfillment: Monitor staff performance daily to ensure orders are shipped correctly and on time.
*Social Media Engagement: Create and post engaging content, enhancing the brand’s online presence and follower engagement.
*Product Updates: Regularly update product descriptions, images, and pricing for accuracy, improving the customer experience.
*Financial Record-Keeping: Diligently record daily financial transactions in Zoho Books, ensuring accurate bookkeeping.
*Workflow Improvement: Implement standardized procedures for staff tasks to boost productivity and reduce errors. Regularly gather feedback to identify bottlenecks and adjust workflows for smoother operations.
*Communication Management: Regularly check emails and platform announcements to stay updated, ensuring timely responses.
*File Organization: Keep all digital and physical files organized and accessible, promoting efficiency in operations.

~Short-Term Rental Unit Owner at Happy Hans Place in Trees Residences,Quezon CityMarch 2023 — September 2024**Listing Creation and Management - Create detailed, attractive listings with good-quality photos and accurate descriptions. Update listing information, including amenities, descriptions, pricing, and rules in platforms such as Airbnb, Agoda, VRBO, and Booking.**Pricing and Promotions - Set competitive pricing based on season, demand, and local competition. Implement special offers and discounts to attract more bookings.**Calendar Management and Syncing - Sync booking calendars across platforms to prevent double bookings. Block dates as needed for maintenance or personal use.**Guest Communication - Respond promptly to inquiries and booking requests. Sendpre-arrival information, including check-in instructions and house rules.Offer support throughout guests' stay, addressing any concerns or questions.**Maintenance and Upkeep - Coordinate cleaning services between guest stays. Schedule regular maintenance to keep the property in good condition. Inspect the property after each checkout to ensure it’s guest-ready.**Check-in and Check-out Management - Arrange self-check-in options or meet guests if applicable. Provide instructions for check-out, including cleaning or recycling guidelines.**Review and Feedback Management - Encourage guests to leave reviews and respond to feedback professionally. Address any negative feedback constructively to improve future guest experiences.

~Stateroom Hostess/Viking Ocean Cruises| April 14 - Oct 5, 2018 | Stateroom Stewardess/Norwegian Cruise Lines| July 4, 2013 - Jan 28, 2018
*Cabin Oversight: Efficiently oversaw 16-17 cabins, ensuring high standards of cleanliness and guest satisfaction.
*Guest Communication: Regularly communicated with guests to understand their preferences and special requests, enhancing their overall experience.
*Task Organization: Organized work schedules and to-do lists to prioritize and complete multiple tasks accurately and on time.
*Supply Management: Monitored and replenished cabin supplies regularly, ensuring guests had everything they needed.
*Time Management: Followed established routines to complete tasks within set time constraints, demonstrating reliability.
*Policy Awareness: Stayed informed about schedule changes and new policies, adapting quickly to additional duties as needed.
*Team Collaboration: Collaborated effectively with teaUpgrade to see actual infombers to maintain clean and tidy spaces, fostering a positive work environment.


°°Trainings and Certificates

~Bookkeeping Apprenticeship| August 12-24, 2024

QuickBooks Online Proficiency: Completed a 2-week simulation after a self-paced course, mastering skills such as: 
*Creating comprehensive charts of accounts.
*Generating invoices and managing billings accurately.
*Reconciling bank transactions and categorizing expenses to maintain financial integrity.
*Producing detailed financial reports and conducting ratio analysis for business insights.
*Developing budget forecasts to assist in strategic financial planning.

Certifications: QuickBooks Online ProAdvisor (July 2024)
Online Bookkeeping Using QuickBooks Course (April 1-30, 2024)


~Freelancing Virtual Assistance |May 1-30, 2020 |Surge Freelancing Marketplace

I completed a one-month self-paced course in virtual assistance, which allowed me to learn at my speed while exploring various essential skills.
*General Virtual Assistance Tasks: Developed foundational skills in administrative support, organization, and client communication.
*Social Media Management: Learned strategies for creating, scheduling, and analyzing content across various platforms to enhance brand visibility.
*Facebook Ads: Acquired knowledge in setting up and managing Facebook ad campaigns, including targeting, budgeting, and performance tracking.
*Task Management: Mastered tools and strategies for prioritizing tasks, managing time efficiently, and ensuring project deadlines are met.
*Basic Graphics and Video Editing: Learned to create eye-catching graphics and edit videos using Canva and CapCut for effective visual communication.