Senior Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

March 4th, 2025 (5 days ago)

Member Since

June 8th, 2020

Profile Description

Professional Summary:
With seven years of experience in diverse roles, I have developed strong customer service skills, a talent for problem-solving, and a disciplined work ethic. My background includes challenging assignments that have refined my ability to handle complex tasks with minimal supervision. I am confident that my skills and professional attitude will make a valuable contribution to any team.
Core Skills and Qualities:
Collaborative team player with a focus on achieving company goals
Exceptional customer service and care
Committed to continuous professional development
Honest, reliable, and disciplined work approach
Adheres strictly to company procedures and guidelines
Quick learner who requires minimal supervision
Flexible and willing to take on tasks of varying complexity
Proficient in Microsoft Office applications
Positive and enthusiastic attitude towards work
Professional Experience:
Real Estate Cold Caller and Appointment Setter
Followed a script-driven call flow to handle objections and gauge seller motivation
Managed customer inquiries and entered data into CRM systems efficiently 

Real Estate Administrative Assistant
Sourced leads, conducted skip tracing, and researched properties
Performed comparative market analysis (CMAs) and created spreadsheets in Google Sheets 

Property Manager / Customer Service
Managed lease renewals, tenant accounts, bills, and invoices (payables and receivables)
Processed monthly rent, delinquency reports, and maintenance work orders
Handled customer inquiries and coordinated transactions via phone and email 

Accounting and Financial Reporting
Prepared financial reports including income statements, balance sheets, rent rolls, expense registers, and profit and loss statements
Conducted full property audits, including bank reconciliations