Customer Service Representative/Freelancer

Overview

Looking for full-time work (8 hours/day)

at $3.50/hour ($616.00/month)

Bachelors degree

Last Active

February 8th, 2025 (3 days ago)

Member Since

June 7th, 2020

Profile Description

I am a customer service professional who is competent at identifying customer needs and resolving issues effectively. Committed to providing exceptional customer service in order to ensure a happy and satisfying experience. Can work under pressure, personable and professional with a motivated, dynamic personality. Skills that are surely useful in any industry. 

I also have a Bachelor's Degree in Tourism Management that focuses on customer satisfaction which I can further apply on being a customer service professional/VA. 

Prior to upwork, I had been a professional telephone banker for business and consumer accounts for on of America's largest banks. I have been a consistent achiever and awardee during my tenure and that is my assurance that I can deliver exceptional customer service to your clients or customers. If you are interested in my services, do not hesitate to contact me to send an invite or a consultation. I will make my schedule available for you :) 

???? Can easily adapt and learn new software related to the business 
???? Microsoft Word, Publisher, PowerPoint Proficient 
???? Can work on both Windows and Mac operating system 
???? Can speak and write in English fluently 
???? Can take over inbox management for client’s convenience 
???? Encode and convert files (docx, PDF, jpg, png, etc.) 
???? Familiar with basic video and photo editing 
???? Zendesk Knowledge 

Currently taking up courses on: 

???? Project Management (Asana) 
???? Marketing/Email Marketing/ 
???? SEO 
???? Wordpress 
???? Google Ads 
???? Utilization of ChatGPT for Marketing