Highly skilled Customer Service and Dispatching Specialist with extensive experience in managing service operations for HVAC, handyman, plumbing, and locksmith companies. Proven ability to handle high-pressure situations, coordinate technicians efficiently, and ensure seamless service delivery. Adept at using industry-leading dispatch and service management tools, including Power Dispatch, Client Tether, Dispatched Tools, NetSuite, and ServiceTitan.Key Skills & Expertise:
? Customer Service Excellence – Delivering top-tier support, handling inquiries, and resolving customer concerns efficiently.
? Dispatching & Technician Coordination – Assigning jobs, optimizing routes, and managing field service teams for maximum productivity.
? Service Management Software – Proficient in Power Dispatch, Client Tether, Dispatched Tools, NetSuite, and ServiceTitan for job tracking, scheduling, and reporting.
? Problem-Solving – Quick thinking and decisive action in urgent service requests and scheduling conflicts.
? Multitasking & Time Management – Handling multiple service requests while maintaining accuracy and efficiency.With a strong background in customer interactions, service logistics, and dispatching, I ensure seamless service operations that enhance customer satisfaction and business performance.
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