Sheryll

Customer Service /  Virtual Assistant 

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Overview

Looking for part-time work (4 hours/day)

at $3.60/hour ($316.80/month)

Bachelors degree

Last Active

September 22nd, 2024 (50 days ago)

Member Since

February 17th, 2013

Profile Description

I have been in the BPO industry for more than 10 years. I have been dealing with different customers via phone, email as well as chat. I have also been given a chance to be part of a non-agent role as a Real-Time Analyst which closely monitors the schedule adherence of agents on a real-time basis. 
My last job/role was under the Risk Management  team where my main task is to ensure that the approved process flow or guidelines is in place and working, and that the operation team is compliant.  
As of the Upgrade to see actual infont, I am shifting my career to freelancing. I may not have the experience yet, but my learning, skills, and experience in Customer Service is a great advantage in dealing with clients.
I am currently taking training to become a Superstar Virtual Assistant. If given a chance to work with you, I can assure you that I will be your virtual ally for a seamless productivity.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Basic Information

Age
44
Gender
Female
Website
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Address
Pasig City, Metro Manila
Tests Taken
IQ
Score:  110
DISC
Dominance: 36
Influence: 15
Steadiness: 38
Compliance: 11
English
C2(Advanced/Mastery)
Uploaded ID
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