the summary of my skills is knowledgeable about customer care and as well as troubleshoot internet connection
Experience: 5 - 10 years
• Answer incoming calls and respond to customer’s concern • Management and resolve customer complaints • Identify and escalate issues to supervisors • Document all call information according to standard operating procedures • Process orders, forms, and application • Provide product and service information to customers • Sell products and place customer orders in the computer system • Route calls to appropriate resources
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