Highly-motivated professional with a comprehensive experience and background in providing client-centric solutions across diverse sectors in Workforce Management within the BPO industry for more than 9 years.
Summary of Skills:
Workforce Management
- Forecasting (Fc Volume/Transactions, Service Levels, etc)
- Capacity/Staff Planning
- Scheduling
- Shrinkage Projections
- Revenue Projections
- Real-Time/Intraday Management
- Data Analyzation
Data Entry/Transcriptions
Data Labeling
- Categorization
- Text Highlighting
- Image Annotation
Music Editing/Mixing (Adobe Audition)
Computer Literate
- MS Office Intermediate to Advance (Word, Power Point, Excel, Outlook)
Team/People Management
Experience: Less than 6 months
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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