Sales, Customer Service, Social Media Manager VA

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

December 4th, 2024 (yesterday)

Member Since

May 26th, 2020

Profile Description

Experienced in both social media management and customer support roles, I bring a versatile skill set and proven track record of achieving results.

>>>>>>>> SOCIAL MEDIA MANAGER 

- Managed social media presence on Instagram, ensuring daily content updates and engagement.

- Managed multiple Instagram accounts, overseeing content creation, editing, uploading, and scheduling of posts, reels, and stories.

- Successfully grew Instagram following from 1,000 to 50,000, implementing effective engagement strategies.

- Actively engaged with followers by responding to comments and private messages, enhancing community interaction and satisfaction.

>>>>>>>> CHAT AND EMAIL SUPPORT REPRESENTATIVE

- Contributed over a year at Telstra as an email and chat support specialist, handling diverse customer concerns, inquiries, and sales efficiently and effectively.

- Thrived in a fast-paced environment, adeptly managing multiple chat sessions concurrently.

- Provided exceptional customer service to Telstra and non-Telstra clients, addressing sales inquiries, resolving minor technical issues, and ensuring customer satisfaction.

- Recognized for outstanding performance with a Top 1 Academy Agent certificate and achieving Top Agent status for Q1 2022.

>>>>>>>> CHAT SUPPORT REPRESENTATIVE

- Served as a customer chat support and sales representative at Verizon Residential for 2 years, adept at managing multiple chats concurrently while addressing account inquiries, service upgrades, billing issues, technical troubleshooting, and more for internet, TV, and landline services.

- Delivered exceptional customer service to Verizon and non-Verizon customers, handling sales inquiries, complaints, and minor technical issues.

- Successfully managed simultaneous chat interactions, maintaining high service standards in a dynamic environment.

>>>>>>>> ADDITIONAL SKILLS

- Communication: Fluent in English, both verbal and written.
- Technical Skills: Proficient in Microsoft Word & Excel.
- Typing Speed: Averaging 65 words per minute (WPM).