Virtual Assistant | eCommerce Specialist | Customer Support

Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($830.02/month)

BS Information Technology

Last Active

November 14th, 2024 (today)

Member Since

May 26th, 2020

Profile Description

Results-driven Virtual Assistant with on-demand expertise in eCommerce operations and customer support. Demonstrated ability to handle high volumes of customer inquiries and manage multiple tasks efficiently in fast-paced environments. Proficient in data entry and online store management, ensuring accuracy and timely fulfillment of orders. Strong communicator committed to enhancing customer satisfaction and driving business success.

**Core Skills:**- 

**eCommerce Management:** 
Expert in managing product listings, inventory, and order processing on various platforms, ensuring seamless operations.- 

**Customer Support:**
 Proven experience providing timely and effective support via phone, email, and chat, with a focus on resolving issues and enhancing the customer experience.- 

**Data Entry:** 
Highly accurate in data entry and management, maintaining up-to-date records to ensure data integrity and support decision-making.- 

**Communication:** 
Excellent verbal and written communication skills, capable of adapting messaging to meet customer needs and expectations.- 

**Technical Proficiency:** 
Familiar with eCommerce tools, CRM systems, and data management software, enabling quick adaptation to new technologies.

**Achievements:**-
-Increased customer satisfaction scores through effective communication and rapid issue resolution in high-demand situations.
- Reduced data entry errors by implementing streamlined processes, enhancing overall operational efficiency.
-Contributed to growth in sales during peak seasons by optimizing order management and customer support functions.