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With over 10 years of experience in customer service and virtual assistance, I provide efficient support to your needs and improve customer satisfaction. I am reliable, adaptable, and skilled in various tools, ready to contribute to your business success.
???????????????? ???? ???????????????????? ???????? ???????????? ????????????????????:
???? Outstanding Customer Support: ???? I have a decade of experience in customer service (both voice and non-voice), handling inquiries, resolving issues, and ensuring customer satisfaction.
???? Virtual Assistance: ????? I manage day-to-day tasks such as
???? Problem-Solving Expertise: ????? I tackle challenges quickly, ensuring smooth processes and happy customers.
???? Clear & Transparent Communication: ???? You’ll be informed of progress at every stage, ensuring smooth and open communication at all times.
???? Reliability & Punctuality: ? I am dependable, ensuring all tasks are completed on time and accurately.
???? Organizational Skills: ????? I handle complex tasks with ease, ensuring projects are well-coordinated and deadlines are met.
???? Tech-Savvy & Adaptable: ???? I quickly learn new tools, software, and apps to meet the specific needs of your business.
???????????????????????????????????????? ????’???????? ???????????????????????? ????????????????:
???? eCommerce
???? Real Estate
???? Telecommunications
???? Logistics
???????????????????? ????????????????::
Customer Service Platforms:
???? Zendesk, ???? Gorgias, ???? Salesforce, ???? Liveperson, ???? eDesk
Communication:
???? Slack, ???? Google Workspace, ???? MS Office
eCommerce:
???? Shopify, ???? Wix, ????? Lightspeed
CRM & Productivity Tools:
???? Zoho, ???? Realscout, ???? Helium10, ???? Cartoncloud
Finance & Bookkeeping:
???? Xero, ???? QuickBooks
Marketing & Social Media:
???? Meta Business Suite, ????
Order Management:
????? Order management systems
AI:
???? ChatGPT
Translation:
???? DeepL, Google Translate
????????????’???? ???????????????? ???????????????????????????????? ???????? ???????????????? ???????????????? ???????????????????????????????? ???????? ???????????? ???????????????? ????????????????????! ???????????????????????????? ???????? ????????????????????, ???????????? ????????????'???? ???????????????????? ????????????????????????????????????????????????????!
Experience: 10+ years
Customer Service Representative | Concentrix April 2018 - June 2022 *Handling chat and email support for a sports brand *Tasks are mainly focused on pre-order ( questions about products, stocks and the likes) and post purchases ( order tracking, return and exchange)
Experience: 10+ years
Customer Service Representative | Concentrix April 2018 - June 2022 *Handling chat and email support for a sports brand *Tasks are mainly focused on pre-order ( questions about products, stocks and the likes) and post purchases ( order tracking, return and exchange)
Experience: 5 - 10 years
Customer Service Representative | Concentrix April 2018 - June 2022 *Handling chat and email support for a sports brand *Tasks are mainly focused on pre-order ( questions about products, stocks and the likes) and post purchases ( order tracking, return and exchange)
Experience: 1 - 2 years
Experience: 6 months - 1 year
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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