Katherine

Customer Service/Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 17th, 2024 (2 days ago)

Member Since

May 23rd, 2020

Profile Description

???????????? ???????????????????????? ?????????
With over 10 years of experience in customer service and virtual assistance, I provide efficient support to your needs and improve customer satisfaction. I am reliable, adaptable, and skilled in various tools, ready to contribute to your business success.
???????????????? ???? ???????????????????? ???????? ???????????? ????????????????????:
???? Outstanding Customer Support: ???? I have a decade of experience in customer service (both voice and non-voice), handling inquiries, resolving issues, and ensuring customer satisfaction.
???? Virtual Assistance: ????? I manage day-to-day tasks such as email handling, scheduling, and data entry to keep your business running smoothly.
???? Problem-Solving Expertise: ????? I tackle challenges quickly, ensuring smooth processes and happy customers.
???? Clear & Transparent Communication: ???? You’ll be informed of progress at every stage, ensuring smooth and open communication at all times.
???? Reliability & Punctuality: ? I am dependable, ensuring all tasks are completed on time and accurately.
???? Organizational Skills: ????? I handle complex tasks with ease, ensuring projects are well-coordinated and deadlines are met.
???? Tech-Savvy & Adaptable: ???? I quickly learn new tools, software, and apps to meet the specific needs of your business.
???????????????????????????????????????? ????’???????? ???????????????????????? ????????????????:
???? eCommerce
???? Real Estate
???? Telecommunications
???? Logistics
???????????????????? ????????????????::
Customer Service Platforms:
???? Zendesk, ???? Gorgias, ???? Salesforce, ???? Liveperson, ???? eDesk
Communication:
???? Slack, ???? Google Workspace, ???? MS Office
eCommerce:
???? Shopify, ???? Wix, ????? Lightspeed
CRM & Productivity Tools:
???? Zoho, ???? Realscout, ???? Helium10, ???? Cartoncloud
Finance & Bookkeeping:
???? Xero, ???? QuickBooks
Marketing & Social Media:
???? Meta Business Suite, ???? Facebook Ads, ???? Instagram, ???? Canva, ????? Later
Order Management:
????? Order management systems
AI:
???? ChatGPT
Translation:
???? DeepL, Google Translate
????????????’???? ???????????????? ???????????????????????????????? ???????? ???????????????? ???????????????? ???????????????????????????????? ???????? ???????????? ???????????????? ????????????????????! ???????????????????????????? ???????? ????????????????????, ???????????? ????????????'???? ???????????????????? ????????????????????????????????????????????????????!

Top Skills

Experience: 10+ years

Customer Service Representative | Concentrix April 2018 - June 2022 *Handling chat and email support for a sports brand *Tasks are mainly focused on pre-order ( questions about products, stocks and the likes) and post purchases ( order tracking, return and exchange)

Experience: 10+ years

Customer Service Representative | Concentrix April 2018 - June 2022 *Handling chat and email support for a sports brand *Tasks are mainly focused on pre-order ( questions about products, stocks and the likes) and post purchases ( order tracking, return and exchange)

Experience: 5 - 10 years

Customer Service Representative | Concentrix April 2018 - June 2022 *Handling chat and email support for a sports brand *Tasks are mainly focused on pre-order ( questions about products, stocks and the likes) and post purchases ( order tracking, return and exchange)

Other Skills

Experience: 1 - 2 years

Experience: 6 months - 1 year

Basic Information

Age
33
Gender
Female
Website
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Address
San Mateo, Rizal
Tests Taken
English
C1(Advanced)
Government ID
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