Christine

Sales/Customer Service, Technical & Email Support / Quality

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

March 1st, 2025 (today)

Member Since

May 23rd, 2020

Profile Description

I started working in a call center when I was 18 years old. It was with a telecommunications company in the US. For 7 months, I had been on the phone with customers and was promoted to Quality Assurance Analyst after. I had been evaluating calls, giving feedback and coaching, RCA, QA discussions to newbies, scores analysis for 7 years. I've been through multiple leadership trainings but the most interesting training for me was with regards to handling different people. I love to interact with people and it is very fulfilling for me when their issues get resolved the soonest. Empathy, assurance, and responsiveness are the qualities that I always impose when taking in calls and what i coach the agents with before.Customer service needs quick thinking and alot of patience.
"Always put yourself in someone else's shoes"
This has always been my motto - The key ingredient in giving the best customer experience and at the same time satisfying the business, quality recruitments and appointment setting in the last 13 years.
Going above and beyond for my clients has always been my goal. No wonder they call me their ROCKSTAR!
Everything can be learned with hard work and determination. These traits enable me to stay on top of the responsibilities that have been assigned to me - Happy to be of service!