I am currently employed as a Quality Assurance Specialist in a known BPO company in our city since April 2011.
The call center I am in handle thousands of customer calls every day and offering quality service is paramount to customer satisfaction. As a Quality Assurance Specialist, I ensure that agents provide quality service in line with organizational objectives.
Optimized quality assurance will increase agents’ efficiency through behavior modification, enhance quality service to customers and improve close rates.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
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