• Processing reservations by mail, telephone, fax
• Processing reservations from other hotel sales department and travel agents
• Always updated on the latest rates and packages of the Resort
• Maintaining reservation records
• Dealing with confused or irate clients
• Processing cancellations and modifications
• Preparing & Sending the Statement of Account and confirmation voucher to the guest
• Preparing the expected arrival list and relay information to front office
• Doing the routinely Sales Blitz and Sales Call
• Attending General meetings of PHILTOA
• Attending different Travel Expo
• Render other duties assigned by the manager
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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