Customer Service And Technical Support Representative

Overview

Looking for full-time work (8 hours/day)

at $11.00/hour ($1,936.00/month)

College Graduate

Last Active

February 20th, 2025 (6 days ago)

Member Since

May 5th, 2020

Profile Description

I've been in the Business Process Outsourcing (BPO) and eCommerce Industry for more a decade with top companies in US, Europe, and Australia. I honed my abilities in a call center and complaint resolution, providing a solid foundation for the Customer Service Representative role. My customer service strength, people-centric nature, and eagerness to please have afforded me excellent empathetic and leadership skills.

E X P E R I E N C E:

Cohere Outsourcing Philippines Inc. (2019 - Present) SHIFT OPERATIONS MANAGER
- Shift Operations Manager ( September 2023 - February 2025)
- Customer Care Supervisor (May 2021 - August 2023)
- Customer Care Representative (June 2019 - April 2020

CRI Genetics (Nov 2020 - June 2021) CUSTOMER SERVICE REPRESENTATIVE
- Handles phone and email inquiry regarding sales, tracking order, cancellation and refund request. Customer Care.
- Used Salesforce and Veracore to track orders and respond to email inquiries.

Tyre Swing (May 2020 - October 2020) CUSTOMER SERVICE EXECUTIVE
- Manages order processing, courier booking, data entry, order fulfillment, cancellation, and customer issues. Used Oberlo, AliExpress, eBay, and Amazon for order processing.
- Used Freshdesk as the main email software while using Shopify for booking related concerns. Answers inbound phone calls and email.

1&1 IONOS Philippines Inc. (June 2013 - June 2019) TECHNICAL SUPPORT REPRESENTATIVE
- Answer user inquiries regarding computer software or hardware operation.- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.