Customer service professional / technical support -Team Lead

Overview

Looking for full-time work (8 hours/day)

at $5.70/hour ($1,003.20/month)

Bachelors degree

Last Active

November 11th, 2024 (13 days ago)

Member Since

May 4th, 2020

Profile Description

Hi Hiring Manager,

I've been working in this industry (BPO) for 19 yrs wherein i was able to handle agent role for 5 years and 14 years as an operation supervisor.
considering my 19-year in BPO industry i have mastered the following skills.

Active listening - I have the ability to focus completely on a speakers, understand their message, comprehend the information and respond thoughtfully.  The most critical part of the conversation is to gain their trust and confidence in me and that i understand and know how i can resolve their issues or concerns.

Adaptability - I am open to finding diverse and unexpected solutions to problems and challenges in the workplace.

Solution Oriented - As a CSR and also a part of the management team, i was able to master this skill by probing and executing root cause analysis to fix or solve customer's concern or an agent behavior.

Decision Making - i always define the problem / opportunity for improvement. Generate an array of possible solutions or responses. Evaluate the costs and benefits or pros and cons associated with each option. Select a solution or response. Implement the option chosen like always correlate one behavior to all Key Performance Metrics (KPIs).   Then from there, i will choose what behavior i or my team needs to improve that will have a great impact as far as overall performance is concerned.

Dependability - I am not a Fan of Tardiness and Absenteeism.