Community / Social Media Manager

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

December 3rd, 2024 (yesterday)

Member Since

April 29th, 2020

Profile Description

Work Experience

Lead Community / Social Media Manager - SuperDuperSecretco. 
(March 2023 - Present)  (Freelance) 

- Set up Facebook, Instagram, Telegram, Reddit, Gamejolt, and Upgrade to see actual info accounts.
- Managed Upgrade to see actual info servers, handling tickets, questions, and community activity.
- Managing all social media accounts like Twitter, Facebook, Instagram, etc.
- Handling community events, raffles, engagements, etc.
- Handling inquiries regarding collaborations, partnerships, tech issues, etc.
- Conducted comprehensive competitor analysis to identify market trends, assess competitor strengths and weaknesses, and identify strategic opportunities for the company.
- Took courses regarding Steam page set up, Wishlist analysis and Game Marketing.
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Operations, Community, and Social Media Manager - Decenternet Technologies
(May 2022 – November 2023) (Full - Time)

- Set up Important community accounts/pages from scratch (Upgrade to see actual info, Telegram, Reddit, etc.) 
- Moderated all community servers, and social media site pages, created and posted original content to Facebook, Twitter, TikTok, YouTube, etc. 
- Strategized marketing through different platforms. Used multiple tools and software related to marketing, community engagement, and social media management (Canva, Flocksy, Typeform, Gleam, Lemlist, Davinci Resolve, etc.)
- Managed a team of community managers and social media managers. 
- Assigning tasks, and improving company workflow, processes, content, and overall engagement with the community and social media followers. 
- Participated in recruiting and interviewing potential CMs, SMMs, Graphic designers, and Video Editors.
- Quality checking social media posts before and after they went live.
- Edited banners and videos for content on social media platforms.
- Had multiple training regarding marketing, design, and community management.
- Manage and Improve the hiring process of the company to better filter applicants. Experience in the usage of HR tools (Onlinejobs.ph, LinkedIn, Facebook Groups, Jobstreet etc.)
- Payroll Management and proper logging and sorting of important documents 
- Collaborated and liaised with internal and external stakeholders, including company lawyers and tax accountants, to ensure compliance with legal and regulatory company requirements.
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Community Manager and Marketing Strategist - Infernozilla 
(June 2021 – January 2022)  (Full - Time)

- Created all project proposals for clients, and any written text/amendments being posted to the Steam collective page and hubs, Upgrade to see actual info, and Gamejolt profiles.
- Moderator for 6 different servers. 
- Oversaw and grew all community content for each client and their respective community platforms (Steam, Reddit, Gamejolt, Upgrade to see actual info, Upgrade to see actual info, etc.)
- Created all content and marketing ideas for Steam Sales and its released game clients. 
- Create email marketing campaigns for Content Creators and Press.
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Game Administrator and Email Support - Upgrade to see actual info 
(BPO - iOpex Technologies) (November 2017 – May 2021)  (Full - Time)

- Moderated in-game chat and live events. 
- Handled and reviewed in-game footage provided by the players regarding reports and game violations. 
- Handles customer support and Account verification changes. Tech Support and in-game troubleshooting through email. 
- In-depth game knowledge assists with game-related questions. I created macros, guides, and scripts for company usage.
- Top Employee for November 2018
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Financial Consultant/Banking Agent - Credit One Bank 
(BPO - iQor Philippines)  (May 2017 – September 2017) 

- Handled general credit card inquiries, applications, billing complaints, fraud assistance, and soft collection. 
- Provided financial advice on low credit score accounts.
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Subject Matter Expert and Assistant Team Lead - AT&T / DirecTV 
(BPO - Vision X Incorporated) (June 2016 – February 2017) (Full - Time)

- Assisted team with customer support and up-selling. 
- Coordinates with the team lead in enforcing proper calling etiquette, and standards, taking supervisor calls; tracking data from calls, and cascading action plans monthly. 
- Ensures superior customer satisfaction via callbacks and call takeovers.
- Top Employee for August 2016
- Highest overall cumulative performance Award (From January to September) for 2016
- Promoted to Subject Matter Expert in October 2016
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2nd Assistant Manager - McDonalds Philippines (Golden Arches Development Corporation) (September 2015 – February 2016) (Full - Time)

- Managed handling of customer complaints, employee shift management, and planning. 
- Handled management of Food and Beverage stocks, quality, and production for consumption. 
- Supervised site delivery operations, lobby management, and customer relations.