Matthew

Virtual assistant, Freelancer, Realtime Analyst.

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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Associates degree

Last Active

April 6th, 2025 (2 days ago)

Member Since

April 29th, 2020

Profile Description

I commenced my journey in 2014 as a customer technical representative and gradually ascended the ranks, eventually attaining the Workforce Real Time Analyst position in 2019. Presently, I possess extensive proficiency in Microsoft Office applications, with a particular focus on Microsoft Excel and Microsoft Outlook. In 2020, I assumed the role of a workforce scheduler, leveraging my adeptness in reporting and delivering timely status updates to managers and clients.
During this period, I harnessed internal applications such as Verint, Salesforce, and Avaya to monitor client accounts, offering valuable insights and recommendations. I've adeptly utilized communication tools like Skype, Slack, and Microsoft Teams for nearly six years. These platforms served as crucial channels for keeping clients, managers, and directors informed about the progress of assigned tasks.
Skills:
• 55+wpm typing speed
• Salesforce
• Google Apps
• Tableau
• Researching
• Data Entry
• Verint
• MS Office