Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Not Specified

Last Active

September 25th, 2024 (today)

Member Since

April 21st, 2020

Profile Description

PROFESSIONAL EXPERIENCE

Customer Service & VIP Account Manager
Century Games (WFH)
November 2021 – June 2024
Managed VIP accounts and served as a point of contact for Dragonscape Adventure developers.
Handled customer queries via email, chat, and callbacks, ensuring top-tier support for key clients.
Moderated online games through Facebook and managed customer inquiries using Facebook Business Upgrade to see actual info.

Sales & Customer Support Specialist
Avast Flowers (WFH)
February 2021 – November 2021
Provided inbound and outbound sales services.Assisted clients with floral orders, solving inquiries efficiently and upselling products.Flight Reservations & Customer Support

Stellar Inc. (WFH & On-Site)
January 2017 – January 2021
Assisted customers with hotel and flight reservations for Australian markets.Managed outbound support and handled email and chat communication for travel bookings.Customer Chat Specialist & Escalations Team

Concentrix
March 2014 – April 2015
Managed customer chats, handled escalations, and supported email-based inquiries for sales teams.Customer Service Representative - IT Department

Sutherland Global Services
May 2012 – January 2014
Worked with the retention and financial fraud department, handling customer queries via chat.

SKILLS
•Positive mindset driving positive outcomes
•Attentive to detail and adhering to standards
•Proficient in planning and executing scheduled maintenance upgrades
•Experienced in setting up accounts for staff and ensuring seamless login processes
•Proficient in troubleshooting with clients and computer users to resolve technical issues
•Installing and configuring hardware, software, systems, networks, printers, and scanners
•Demonstrated leadership skills through hands-on experience
•Familiar with tools such as Zoom, Imo, WhatsApp, Slack, Salesforce, ManyChat, Facebook Business, and Google Workspace (Gsuite)
•Extensive experience handling VIP customers for online games, mobile games, and PC games
•Moderated online games via Facebook and managed inquiries using Facebook Business CRM